Frequently Asked Questions
Everything you need to know about your Epomaker experience.
How long does shipping take for my order?
Standard international shipping typically takes 7-15 business days, while expedited shipping options can deliver your keyboard within 3-7 business days depending on your location.
Do Epomaker keyboards come with a warranty?
Yes, all Epomaker keyboards and hardware products are covered by a 1-year limited warranty that protects against manufacturing defects and hardware failures.
What is your return policy for mechanical keyboards?
We offer a 30-day return policy. Items must be in their original packaging and condition. Please note that custom-built or modified keyboards may have specific return restrictions.
Are your keyboards compatible with both Windows and Mac?
Most Epomaker keyboards feature a physical toggle or a software shortcut to switch between Windows and macOS modes, ensuring full compatibility with both operating systems.
Can I hot-swap the switches on my Epomaker keyboard?
Many of our popular models feature hot-swappable PCBs, allowing you to change mechanical switches without soldering. Please check the specific product specifications to confirm hot-swap capability.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.