Returns & Exchanges

At Epomaker, we want you to be completely satisfied with your purchase. If your mechanical keyboard or accessory doesn't meet your expectations, you can return it within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring all keycaps, cables, and accessories are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a trackable carrier to our designated service center, keeping your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, we will process your refund or ship your replacement within 5-7 business days.